MFA support
How can we help?
Find the right channel for account access, PDOS applications, inquiries, or general MFA services.
MFA support is not an emergency service
Response times vary by request volume and timezone. For immediate danger, contact local emergency services or the relevant government authority.
Get help online
Choose the route that best matches what you need.
Common questions
I cannot sign in
Check that you are using the same MCGI Hub, Google, Apple, or local-account method used when the account was created. If access remains blocked, submit an inquiry with the account email or username.
Where can I track an application or inquiry?
Sign in and open your dashboard. Your application and inquiry histories show their current status and latest update.
How do I install the app?
Use the official App Store or Google Play link shown in the site footer. On supported browsers, you can also add the web app to your home screen.
How do I download or delete my data?
Open Account Deletion, sign in, and download your data before completing the permanent deletion confirmation.